Director of Service Innovation & Enterprise Architecture, Dubai Customs
Sector: Innovation in Smart Government
Hussam is a senior level professional having worked across various industries in both the public and private sector. His 19+ years professional experience spans business and IT transformation, service innovation, strategic decision support and more. In his 10 years tenure at Dubai Customs he has applied his extensive knowledge in leveraging Enterprise Architecture to align enterprise capabilities with corporate strategic objectives. His contributions were critical to the transformation of the organization through implementing the practices of Enterprise Architecture, Business Process Management as well as Innovation Management. He owns the Enterprise Connected View, which is considered the holistic source of truth connecting all aspects of Dubai Customs.
Hussam’s contributions were recognized by top organizations such as Forrester for Enterprise Capability, The Open Group for the Enterprise Connected View, Zachman-International for Business Transformation, ICMG for Enterprise Architecture as well as the United Nations. Recently he was awarded The President’s Award in the category Outstanding Innovation by The Open Group.
Hussam has been chosen by the Dubai Government Executive Council to lead Dubai Customs’ Innovation team and the ambassador for transforming the organization to the One Government vision by leading the Smart Government Transformation. He is also an Innovation Leader at the Dubai level where he is a major contributor to establishing a standard for Service Excellence at the government level.